Handling:

  • For in stock orders: 1-3 business days.
  • For customized orders: Check with your IDM representative.
  • For order volumes of full pallets and containers 20'/40': check with your IDM representative.

Shipping Lead Times:

  • For orders inside EU: 3-5 business days.
  • For international orders: 7-14 business days.
  • For order volumes of full pallets and containers 20'/40': Up to 45 business days. 
  • Sea freight and express shipping are also available.

*Due to the COVID-19 delivery times may be longer than usual

For more information about lead times - Contact us here

Shipping Prices:

We ship globally! Please find your relevant location & pricing below:

UK:

    1. All orders over 250 net of VAT are FREE from delivery charges.
    2. For orders up to 250 net of VAT, a 20 shipping charge will be applied.

Europe:

    1. All orders over 250€ are FREE from delivery charges.
    2. For orders up to 250€ a 35€ shipping charge will be applied.

Middle East & Asia:

    1. All orders over 350 are FREE from delivery charges.
    2. For orders up to 350€ a 50 shipping charge will be applied.

Africa:

    1. All orders over 350€ are FREE from delivery charges.
    2. For orders up to 350 a 50 shipping charge will be applied.

Australia:

    1. All orders over 450 are FREE from delivery charges.
    2. For orders up to 450 a 60 shipping charge will be applied.

South & Central America:

    1. All orders over 250€ are FREE from delivery charges.
    2. For orders up to 250 a 25 shipping charge will be applied.

Mexico, USA & Canada:

IDM operates with several local distributors in North America. We would love to put you in contact with the relevant local distributor so please fill out this form and we'll be in touch.

 

Canceling/Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible through email or over the phone. Additionally, we reserve the right to cancel any order.

 

Returns

  • Goods may be returned for a refund, exchange or replacement within 30 days of receipt provided they are returned unused, in a saleable condition and in their original packaging.
  • To start a return, you can contact us at +44 (0) 208-432-9988 or admin@idm-dispenser.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Once a returns confirmation has been issued, all returns must be received within 14 calendar days; No credits can be issued beyond this period. 
  • Any returns under warranty will be repaired rather than replaced or refunded.

      Products that are no longer required or incorrectly ordered 

  • A restocking charge of 25% will be applied to all returns. Shipping charges paid at the time of checkout will not be credited along with the return.
  • All returns must be received in an unused and resalable condition in original packaging. Goods received that are used, damaged or with missing packaging cannot be refunded and will either be returned to the buyer at their own cost or destroyed with the buyer's consent.
  • Any items that have been custom made, discounted or non-standard items are strictly non-returnable. 
  • The shipping cost of returning any goods that are no longer required or that have been incorrectly ordered is the responsibility of the Buyer and not IDM Dispensers Ltd.

      Damages

  • Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 3 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. Damage claims outside of this period may not be processed. 
  • In most instances a refund or an offer of replacement will be made. 
  • In the case of international deliveries outside of Europe; IDM Dispensers Ltd. reserves the right to refund damaged items rather than replace them.